Shipping policy

Shipping Policy

ORDER PROCESSING:
Please allow 3-5 business days to process your order. Expect an email within 3-5 business days to let you know your order is on the way!

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 15 miles of our Iowa City facility. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Please contact us by email at info@crystalforestry.com if you are close to Iowa City, we may be able to add your address ,to the delivery area!

When your order is ready for delivery, you will receive an email with real-time tracking information.

DOMESTIC SHIPPING RATES AND ESTIMATES:  
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping for orders over $75.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@crystalforestry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work toward a satisfactory solution.

In the event that your order is lost in transit, please email us as soon as possible at info@crystalforestry.com with your order number and a photo of your drop-off location se we can file a claim with the carrier. We will be looking for the quickest resolution for you.

If you have any further questions, please don't hesitate to contact us at info@crystalforestry.com